asked questions

We’ve answered all of our frequently asked questions below, but please send us an email if we’ve missed anything else.

Important information

We take pride in the confidentiality of our clients. Privacy is essential, and we are happy to sign an NDA if required. 

Creative ID will require a non-refundable booking fee at the start of the project. The amount will depend upon the agreed costs of the services we provide. The remainder of the balance will be due at the time of the project’s completion or before if it’s a service related to printing.

Please note, some of our services are available on a monthly retainer basis.

We also offer a bank of hours for some of our services which can be spread out over a few months to make it more affordable.

Please contact us to discuss your requirements.

A creative communications consultancy provides design, marketing and advertising services

Creative ID is a hub of talent, ideas and expertise with 21 years of industry experience.

Put together, we can take care of the visual, the planning and the execution of your marketing and advertising to represent your brand authenticity offline and online to existing and new customers.

Creative Director Vaishali lives in London, and her team are worldwide. Thanks to technology, we can work with our clients efficiently, no matter their location.

It’s an opportunity to get to know one another and to discuss the details of your project. We will want to know about your business, values, hopes and dreams.

Branding kits start from £795. We offer bespoke pricing on all services to ensure we can fit around your budget.

Take a look at our portfolio to see which industries we love to work with. Some sectors include food, wedding, creative and charity.

Logo & branding

A brand is so much more than your logo.

A brand and logo aren’t the same things, but they are symbiotic of one another.

A logo is an easily recognisable name, symbol, colour or trademark.

Branding is everything that gives a business identity, one who speaks and connects to customers. It will include any visual elements that will be used to promote your business.

A company logo is a visual representation of your business and should be designed for your ideal customers rather than your own personal taste.

Whatever the design, a company logo will not only offer identification but provide some clarity on your character and values. 

An initial logo makeover takes 4 weeks providing you are prompt with feedback.  A complete branding service can take up to 2-3 months.  It’s a detailed process, and we want to get the final result perfect for you.

We haven’t had a client who didn’t like their new logo.
You will be required to complete a branding questionnaire. This will enable us to design with your needs in mind.

Our comprehensive document will explore 3-5 options (depending on which branding kit you opt for), all equipped with various colours, fonts and symbols for you to choose from.

At this stage, you will have 3 opportunities to provide us with feedback.

Prices start from £795, but we will discuss your budget and our pricing options before any work is carried out. We offer four branding packages:
  • Start
  • Refresh
  • Grow
  • Thrive
Please contact us to explore which one is suited to you.
We live in a visually influenced world, and your business is judged upon what it looks like and the messages it communicates. Branding is critical to any business because of the overall impact it has on customers. Branding can change how people view your business, it can drive new business and increase brand recognition.

Yes. You still need a well-crafted logo/brand which represents you.

A logo will provide a visual representation of your business and help your audience identify and remember you. 

Digital marketing

Digital marketing uses the internet, accessed from desktops, laptops and mobile devices to promote to existing and potential customers. But there’s so much more to digital marketing – think processes, strategy and algorithms.

Creative ID owns the copyright of the graphics and other visual elements that we create for you for this project.

We will provide you with a copy of all files, and you should store them safely as we are not required to keep them or provide any native source files that we used in making them.

You will own text content, photographs and other data you provided unless someone else owns them.

We love to show off our work and share what we have learned with other people. We reserve the right to display and link to your completed project, as part of our portfolio, and write about the project on websites, social media, and our marketing materials. We may also request a testimonial for marketing purposes after the project has been completed.

Outsourcing your digital marketing is a cost-effective way of reaping the rewards without having to pay the extra costs you would incur by having a full-time member of staff.

We will provide a detailed proposal after a consultation.

Traditional offline marketing

Traditional marketing uses print and direct marketing as examples to sell products and services to existing and new customers.

Traditional marketing is part of an overall marketing strategy and uses eye-catching design and memorable marketing messages to captivate your target audiences. 

We will send you a detailed proposal after a consultation.  

Business consultancy

A business consultant is someone with extensive experience and knowledge on how to best run a company. 

It’s their role to assess and analyse current practices and make recommendations which improve company processes.

It’s not essential for them to know all the specifics of your industry, although most consultants will specialise, they will be a champion of change, structure, implementation and results.

A business consultant will:

  • Identify all problems 
  • Provide objectivity 
  • Eliminate / hire staff
  • Revive the business model and structure
  • Provide area of expertise
  • Be committed to change
  • Implement processes 

If you’re unsure about what’s working, or how to implement change, you will benefit from a fresh perspective.

If you feel too attached, this can prevent you from seeing the bigger picture.

A consultant will pass on their knowledge and expertise to help you get the results you desire.