TYPES OF PERSONAL DATA WE COLLECT

• Contact details
• Correspondence
• Website visitor’s computer details 

HOW WE HANDLE PERSONAL DATA

• We only process your data in the way you would reasonably expect us to.
• We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and improve our website.
• We keep the information we hold about you to a minimum.
• Some data you give us may be kept indefinitely.
• So long as we don’t need your data to meet regulatory requirements, you have a right to be forgotten upon request.
• Our website does include elements that track visitor activities so that we can improve it.
• We only use cookies that automatically expire at the end of your session on our website.

DATA SHARING

• Your personal data is not given to advertisers.
• Your personal data is never sold.
• Data is given to law enforcement only when legal process is followed.
• Affiliates, subsidiaries, and contractors are bound by the same privacy practices.

JUSTIFICATION FOR PROCESSING YOUR DATA

Types of personal data

• Name
• Telephone
• E-mail address
• Postal address
• Records and contents of any email, written or telephone communications

How and why we process that data

How: You may provide information about yourself by completing paper forms; You may initiate dialogue with us by telephone, email or otherwise; When you call our office, we may collect Calling Line Identification (CLI) information or ask you for a telephone number to call back on.
Why: To correspond with you; To perform our obligations arising from any contracts between you and us and to provide you with any information, products and services that you have requested from us; Fulfilment of a design brief; To notify you about changes to our products or services.

Legal Basis: Contracted services, Our legitimate interests 

Types of personal data

• CV and employment history

How and why we process that data

How: You may choose to send us your CV.
Why: Evaluating and processing job applications; Contacting you regarding potential employment opportunities.

Legal Basis: Our legitimate interests

Types of personal data

• IP address
• Browser type
• Operating system
• Session cookie

How: When you visit our website, we automatically collect information about your device, including your IP address and how you engaged with our website during that session. We use Google Analytics to provide insight about our website visitors.
Why: To improve our website.

Legal Basis: Our legitimate interests

SHARING AND DISCLOSURE OF YOUR DATA

We may pass your personal data to third parties who are service providers, agents and subcontractors to us for the purposes of running our office IT systems, processing payments, and providing services to you on our behalf. We only disclose the specific data that is necessary for the third party to deliver the service, and we require them to keep your information secure and not to use it for their own purposes. 

We may share data to authorities where disclosure is required by any English or Jersey law or regulation, where we suspect a criminal offence may have been committed, to protect our rights, property, or the safety of others.

PROTECTING YOUR DATA

The data that we collect from you may be transferred to, and stored at, a destination in the Channel Islands or European Economic Area (EEA). We will not transfer your personal data outside these jurisdictions without your consent.

We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy. We have implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, or unauthorised alteration or destruction.

Please note however that where you are transmitting information to us over email it can never be guaranteed to be 100% secure.

We will notify you promptly if we become aware of any breach of your personal data which might expose you to serious risk.

HOW LONG WE STORE YOUR DATA FOR

We will hold your personal data on our systems for as long as you are actively engaged with us as a client, prospective client, employee or associate, and for as long afterwards as is necessary to comply with our legal obligations.

You may request an inventory of data we hold on you, and you may request for it to be removed so long as we are not legally obliged to keep it.

We securely destroy all personal and financial data once it has expired.

• Paper records are shredded. 
• When digital records are erased, an offline archive may continue to exist within our data backup library. It is our policy not to restore that expired data.

YOUR RIGHTS

We promise to uphold the rights provided to you as an individual under EU GDPR and the Data Protection (Jersey) Law 2018.

For more information about your rights please visit the UK ICO or Channel Islands OIC websites.

WEBSITE AND EMAIL DISCLAIMER

Email communications may be private and confidential, or contain privileged information, and are intended only for the use of the individual or entity who are described in the message headers and/or body. Access to the information by anyone else is unauthorised. If you are not the intended recipient (a) you are requested to inform us immediately by return e-mail and to irretrievably erase all copies of the information from your computer systems (b) you should not disclose the information to any other person (c) any dissemination, distribution or copying of the information is strictly prohibited and (d) you should not take or refrain to take any action in reliance upon the information.  All attachments are scanned to remove viruses; however, we accept no responsibility for these attachments once they have left our computer network.

There is no guarantee that any email you send will be received by us, or that the confidentiality of that email will be maintained during internet transmission.

We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked. We make no warranty that this website is free from errors, inaccuracies, defects or viruses.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies: 

1. Analytical/performance cookies. 

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

The specific cookies we use are Google Analytics cookies.

2. Shopping session cookies.

These are essential for providing secure e-commerce facilities on our online store.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

CONTACTING US

You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your information at any time, though we may ask for proof of identity. 

All enquiries related to this notice are to be directed as follows:

Email: info@creative-id.com

Telephone: +44 (0)20 7242 1877 

In writing: Creative ID, 85 Great Portland Street, First Floor, Marylebone, London W1W 7LT